If you’ve been asked to verify your identity and your first instinct is skepticism, that’s a reasonable response. The identity verification process asks you to share personal information, and you deserve a clear explanation of why.
Identity Verification is Standard Practice – and for Good Reason
Credit card fraud, stolen payment methods, multiple-account abuse, and promotional exploitation are ongoing challenges for online platforms of all kinds. Identity verification isn’t unique to Arcade Online. Banks, payment providers, marketplaces, fintech platforms, cryptocurrency exchanges, gaming platforms, and countless other online services use similar verification processes for exactly the same reason: establishing trust between real people and online services.
Most players don’t think about fraud prevention. That’s because the systems designed to combat it typically operate in the background, long before a problem reaches a legitimate customer. Identity verification is an important layer in overall security.
Why We Use iDenfy Rather Than Handling It Ourselves
A common assumption is that companies ask for identity documents because they want access to customer data. In practice, the opposite is usually true.
Handling sensitive documents directly creates significant security and compliance responsibilities – which is why Arcade Online uses iDenfy, a specialist identity verification provider used by businesses around the world. Secure document validation and fraud prevention is their core business. By working with a specialist, we handle less of your sensitive information, not more.
One thing worth stating clearly: Arcade Online will never ask you to send identity documents directly – not by email, not through chat, not through any channel other than iDenfy’s verified process. If you receive a request like that, do not comply and contact our support team immediately.
Most identity verifications are processed automatically through iDenfy’s systems. In some cases a submission may be flagged for manual review, in which case an Arcade Online staff member will assess and approve or deny it. In either case, your personal data is stored on iDenfy’s secure servers – not on Arcade Online’s own infrastructure. That means your documents remain protected even in the unlikely event that Arcade Online’s systems were ever compromised.
For full details on how iDenfy handles personal data, their security documentation is available at idenfy.com/security – we encourage you to read it.
When We Ask for Identity Verification – and What You Get for It
We keep identity verification requirements as light as possible. In some situations it’s required – typically where eligibility needs to be confirmed or where the integrity of a specific event depends on it. In others, it’s entirely optional but comes with meaningful benefits. For instance, players who choose to verify unlock higher daily redemption limits.
In both cases the purpose is the same: to make sure prizes reach the right people and the platform stays safe for everyone.
Bottom Line
Identify verification isn’t about marketing, profiling, or selling your information. It’s about protecting legitimate players from the small number of bad actors who target online platforms – and ensuring that rewards go to the people they’re intended for.
If you’re new to Arcade Online, we encourage you to read our article: What Is Arcade Online? (And Why It’s Not What You’re Expecting).
If you have questions about the process, you can contact our support team directly through our website.